A plain-language notice about personal-information handling.
The practice should process personal information only for legitimate healthcare, booking, billing, medical-aid and communication purposes.
Last updated: 24 July 2026
Responsible party
The JHB Eye Lady is the responsible party for personal information it collects directly in connection with appointments and optometry services.
Purposes of processing
- Booking and managing appointments
- Providing optometry services and maintaining patient records
- Processing payments and medical-aid claims
- Communicating about collections, follow-ups and requested information
- Meeting legal, professional and record-keeping obligations
Information sharing
Information may be shared with authorised staff, medical aids, laboratories, relevant healthcare professionals, payment providers and technology providers where necessary and legally permitted.
Your rights
Subject to applicable law and professional record requirements, you may request access to personal information, ask for correction of inaccurate information, object to certain processing or raise a complaint.
Contact
Send POPIA-related requests to candeece@thejhbeyelady.co.za. This website notice should be reviewed against the practice’s internal policies before formal production launch.